FAQ

For tenants

• I want to rent a house, what should I do?
• I want to be notified when new homes become available, what should I do?
• I think an advertisement is fake, what should I do?
• I cannot see the contact details of the landlord, what should I do?
• How can I search for homes?

Payment

• My card has been declined, how is that?
• How can I start a subscription?
• I started a trial subscription and now I have to pay, how is that possible?
• I have been billed while I do not have an active subscription
• I am being billed multiple times

Account

• I can't log in, why is that?
• Where can I find my profile?
• How do I delete my account?

Subscription

• Where can I read the terms and conditions?
• Why can't I cancel my subscription?
• How can I cancel my subscription?
• What do I gain from being a member?

SearchAgent

• How do I stop my free Search Agent?
• How can I create a search agent?

Refund Policy

• Why did I have to pay? - Rentola's registration process
• Refunds and fraud

Rental agencies, landlords & business

• Add, modify, or remove advertisements
• Business proposals
• My ad is still not approved
• Why are our ads on this website?